The Case for Being Nice
I can only begin to tell you, or guess, the number of times that nice has helped navigate us or our clients out of a marginal situation and into good. Real estate involves a lot of money and an equally impressive collection of emotions and nice goes a long way in working it out, in creating peace and results in a life-changing process.
Nice has fixed a few leaky faucets. Nice has calmed an expectant mother and a demanding parent. Nice has impacted an overwhelmed title assistant, helped Bank of America get a settlement statement on the last day of the month, smoothed complex negotiations on the eve of a major holiday. Nice made the difference in a sellers trust and, ultimately, in our offer being accepted over another. Nice moved us up on the engineer’s waiting list. Nice helped obtain a plumbing estimate at 5 o’clock on a Friday.
Time and time again, nice made the difference.
For every time nice made the difference, impatience hurt the forward progress, rude did the client no justice, mean shut the process down, unprofessional created doubt, anger made for a generally unpleasant day, an outburst created damage control.
Our pledge to you: to bring nice to the table everyday. Sure, we can pull aggressive out of our bag of tools when we need it but our promise to you is that we will default to nice not only because it comes naturally but because it gets results.
© Julie Nelson and The Nelson Project at Keller Williams Reatly, 2008-2010. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Julie Nelson and The Nelson Project at Keller Williams Realty with appropriate and specific direction to the original content.